Return Policy

PROTECT YOUR INVESTMENT

All refunds and exchanges require the original cash register receipt

TEXTBOOK REFUND DEADLINES

One business day following the add/drop date as printed in all APU class schedules for each semester or term.

New textbooks that have been marked in or not in the original shrink-wrap will only be refunded 75% of the purchase price.

NO refunds on study aides or supplies.

Books must be returned in the condition they were sold.

With a receipt, defective textbooks can be exchanged within 30 days of purchase.

GENERAL MERCHANDISE REFUNDS

All general merchandise with the exception of Trade Books, Reference Books, & Software must be returned within 30 days of purchase date. Trade Books, Reference Books, & Software must be returned within 5 days of purchase date.

Merchandise must be in original condition. We cannot return or exchange any merchandise that has been altered or laundered.

Receipt and tags are required.

All items on SALE are considered final sales and may not be returned or exchanged.

Defective merchandise returned in its original packaging will be exchanged for the identical item.

PAYMENT

Cash & Check purchases will be returned with cash.

Credit Card purchases will be credited to original card.

Cougar Bucks will be credited back as Cougar Bucks on student ID card.

Gift Card purchases will be credited back to gift card

MAIL ORDERS

Packages must be postmarked by the return date in oreder to receive a refund.

Packages that are postmarked after the the return deadline date must have an RMA number to be eligible for refund. You must call the University Bookstore to obtain an RMA number.

Please include a copy of your packing slip with all returned merchandise.